We highly recommend you thoroughly read the Strandatory ingredients list we include on every product page on our website to ensure the ingredients are safe for you to use. If you have a history of sensitive skin or allergic reactions, please test any skincare product you purchase on a small area inside your wrist for 2-3 days prior to using. Skin chemistry varies from person to person. Strandatory cannot guarantee that customers will not experience skin reactions, and cannot be held responsible should any occur.
It is the ethos of Strandatory to deal with customer concerns quickly, efficiently and fairly. Customer service issues are best raised by sending us an email to [email protected]. Email is our preferred option as this gives us a written record of the issue and we will do whatever we can to solve your problem for you in a fair, ethical and compassionate manner.
If the item you have received is faulty, please contact us with a description of the fault, and a photo if possible. In some circumstances, we may require a photo of the faulty product also. We may ask for the faulty item to be returned to us for assessment, in which a paid return method will be issued. Strandatory will be happy to refund or replace the faulty product, within 14 days of purchase. For items that arrive damaged, please email us photographs within 7 days to [email protected]
Strandatory are not required to offer an exchange or refund if you have had a change of heart for a product you have ordered. To ensure you are ordering the right products for your hair, simply email to receive a complimentary consultation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to hygiene reasons and the personal nature of beauty and toiletry products we are unable to accept returns on any used or opened items under any circumstances. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then you will be emailed your store credit information.
Only items purchased on the Strandatory website can be returned to us for store credit or exchange. Items purchased in a store, or specialty online retailer or elsewhere must be returned to their original point of purchase.
For hygiene and safety reasons, we cannot refund or accept returns on used or opened items. For unused items (unopened) we also have a 7 days from receipt of items returns policy and can offer a credit note for items returned. For items you would like exchanged the postage cost associated in returning the items to Strandatory and redelivering the exchanged items to you are at your expense.
Postage and handling costs to return items to Strandatory for a credit note are not covered and are at your expense irrespective of whether or not you received a free shipping offer with that purchase. Please note that we do not offer cash refunds.
If you have a question or concern, please contact us directly, and we can work together towards a successful outcome.
Contact customer support [email protected] for specific enquiries.